IM
Itumeleng M
1 reviews | Active since Mar 2019
25 May 2020, 10:18
Complaint: Insurance premiums
I am currently paying for two insurance premiums since December 2019 and I tried to get assistance fro Talksure since it was a broker form that side who assisted and did not cancel the other insurance. I am now being told they are working from home and can't help me eve though I raised the matter before lockdown.
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Replies (2)
Talksure Sa's replyOfficial
25 May 2020, 10:38Dear Itumeleng,
Thank you for reaching out to us.
We are sad to hear of your experience, we have arranged for our customer support team to urgently get in touch with you to assist you with your query.
We also note that our business is fully operational even whilst our staff are designated at home and we therefore assure you that you will receive the customer support that you deserve.
Regards
TalksureSA team.
Thank you for reaching out to us.
We are sad to hear of your experience, we have arranged for our customer support team to urgently get in touch with you to assist you with your query.
We also note that our business is fully operational even whilst our staff are designated at home and we therefore assure you that you will receive the customer support that you deserve.
Regards
TalksureSA team.
Talksure Sa's reply25 May 2020, 10:38
Official
Dear Itumeleng,
Thank you for reaching out to us.
We are sad to hear of your experience, we have arranged for our customer support team to urgently get in touch with you to assist you with your query.
We also note that our business is fully operational even whilst our staff are designated at home and we therefore assure you that you will receive the customer support that you deserve.
Regards
TalksureSA team.
Thank you for reaching out to us.
We are sad to hear of your experience, we have arranged for our customer support team to urgently get in touch with you to assist you with your query.
We also note that our business is fully operational even whilst our staff are designated at home and we therefore assure you that you will receive the customer support that you deserve.
Regards
TalksureSA team.
Talksure Sa's replyOfficial
10 Jun 2020, 08:31Dear Itumeleng,
Thank you for allowing the opportunity to discuss the matter with you.
As we have discussed by phone and confirmed by yourself, you had not called Talksure but a separate organization and where they had advised you that you cannot be assisted due to them working from home. We note that Talksure is fully operational during this time and which is indicative in our interactions with you subsequent to us receiving your query.
We confirm that the latter policy app**** for by yourself with us has been cancelled and of which the applicable credit will be made to your account. We have also informed your initial insurer of the dual cover and to which they have also requested supporting documentation in order for the applicable credit to be processed by themselves. The documentation has been forwarded to them and we await their confirmation of the credit and after which we will update you same.
We thank you once more for allowing us the opportunity to assist you with your query and we trust that we have been of assistance to you.
Regards,
TalksureSA team
Thank you for allowing the opportunity to discuss the matter with you.
As we have discussed by phone and confirmed by yourself, you had not called Talksure but a separate organization and where they had advised you that you cannot be assisted due to them working from home. We note that Talksure is fully operational during this time and which is indicative in our interactions with you subsequent to us receiving your query.
We confirm that the latter policy app**** for by yourself with us has been cancelled and of which the applicable credit will be made to your account. We have also informed your initial insurer of the dual cover and to which they have also requested supporting documentation in order for the applicable credit to be processed by themselves. The documentation has been forwarded to them and we await their confirmation of the credit and after which we will update you same.
We thank you once more for allowing us the opportunity to assist you with your query and we trust that we have been of assistance to you.
Regards,
TalksureSA team
Talksure Sa's reply10 Jun 2020, 08:31
Official
Dear Itumeleng,
Thank you for allowing the opportunity to discuss the matter with you.
As we have discussed by phone and confirmed by yourself, you had not called Talksure but a separate organization and where they had advised you that you cannot be assisted due to them working from home. We note that Talksure is fully operational during this time and which is indicative in our interactions with you subsequent to us receiving your query.
We confirm that the latter policy app**** for by yourself with us has been cancelled and of which the applicable credit will be made to your account. We have also informed your initial insurer of the dual cover and to which they have also requested supporting documentation in order for the applicable credit to be processed by themselves. The documentation has been forwarded to them and we await their confirmation of the credit and after which we will update you same.
We thank you once more for allowing us the opportunity to assist you with your query and we trust that we have been of assistance to you.
Regards,
TalksureSA team
Thank you for allowing the opportunity to discuss the matter with you.
As we have discussed by phone and confirmed by yourself, you had not called Talksure but a separate organization and where they had advised you that you cannot be assisted due to them working from home. We note that Talksure is fully operational during this time and which is indicative in our interactions with you subsequent to us receiving your query.
We confirm that the latter policy app**** for by yourself with us has been cancelled and of which the applicable credit will be made to your account. We have also informed your initial insurer of the dual cover and to which they have also requested supporting documentation in order for the applicable credit to be processed by themselves. The documentation has been forwarded to them and we await their confirmation of the credit and after which we will update you same.
We thank you once more for allowing us the opportunity to assist you with your query and we trust that we have been of assistance to you.
Regards,
TalksureSA team