REIr
RUTH ELIZABETH IDRIS ruthidris
1 reviews | Active since Jan 2023
25 Jan 2023, 12:49
Cancellation of Gap policy and Find me
I really battled to get my point through to the agent although I was very polite in my request. I had to request the cancelation about 4 times. The agent kept trying to resell me cover by butting in to make his point as to why I should not cancel. Bottom line. I cannot afford it. Told him that. He should have respected my right to cancel without being argumentative. On the plus side borh policies were effectively cancelled with email confirmation.I await to see if debit orders effectively cancelled.
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Replies (1)Talksure Sa's replyOfficial
25 Jan 2023, 14:20Dear Ruth
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to.
We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter.
Regards
Talksure SA team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to.
We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter.
Regards
Talksure SA team
Talksure Sa's reply25 Jan 2023, 14:20
Official
Dear Ruth
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to.
We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter.
Regards
Talksure SA team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to.
We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter.
Regards
Talksure SA team
