Cancellation? Nope sales guy trying to sell you another product!! @$%#

Request to cancel services(medical top-up) as it has more than doubled in 2 years time, All claims lodge rejected, absolutely ZERO value for money. Phoned to cancel then was told to mail the cancellation request. Was phoned by a sales representative to try and sell another product instead of someone to cancel. After telling the guy we made up our mind to cancel more than 5 times, he continued to try and sell a policy. Very rude and persistent guy. Rather make use of your own medical aid GAP cover than an external company that only takes your money.