Bridge of promise and contract

I joined the talksure team as a member of Unity Health in August 2017. I was promised that they would cover my husband's chronic medication after a year has lapsed. This happened in August 2018. To date I have had to pay for all our medical expenses cash, when it comes to medication. Also I had to pay cash for my daughter to see a docter after hours when we had an emergency. There was no consultant to assist after hours to get authorisation. I have logged several calls with Talk sure as well as Unity Health to no satisfaction. I am now seeking other services as I can not belong to such an unreliable service provider. My husband is diabetic and I have two young children. I am the only person currently working so making payments have been challenging but I have kept my end of the deal. I am very disappointed in the services offered and the promises made that was all empty. If anyone reading this have any other alternatives of service providers that are much better at this please advise, I am seriously seeking alternative service providers.