1 reviews | Active since Jul 2017

07 Jul 2017, 09:47

Badgered and rude call center agents.

<p>Talksure constantly call me to offer me new services. I often get a calls in the same week from diffent call center agent of talk sure or one of their linked companies. This week alone I have 3 or 4 calls (cant remember the exact amount) I am a very tollernat person and am not one of those people who looses my cool with the call centre agents as I understand and accept that they are only doing their job. After recieving yet another call from talk sure this morning , I was not exactly my usual accepting self. My patience then deteriated very rapidley when I said to this call center agent that she was the 4th person to call me and I was then asked by this lady on the phone then to list all the products that I was called about. As if I was being unreasonble to be frustrated with her. When I forgot the to list the call I had the day before about an extended motor warently plan, I was very rudley told " Well I am not calling about those ! , I want to talk about an extended warrenty plan" (Again cant remeber the exact words) I then having been really irritated by her attitude explained that I had already been called about this yesterday and that I also have no one to refer as had already been asked. She then ended the call making me feel like I was being a completely unreasonable CLIENT and that I was puting her out. I am never one to complain as I have explained how tolerant I am, but felt extemley slighted. I am very irritated by this experince and will be even less patient with any other talksure call in the futur as I have officially reached my end of my teather with this companies constant bagering. </p>

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Replies (2)
Talksure Sa
Talksure Sa's reply07 Jul 2017, 13:36
Official

Dear Louise

Thank you for discussing your query with us and we are glad for it to have been resolved to your satisfaction. Kind Regards, TalksureSA team.

's update18 Jul 2017, 15:43
Reviewer Update

Thnk-you for your prompt responce in this matter. I appreciate that you took the time to resolve my complaint and happy with thge outcome.