Bad service i received from Elixi health

First of all i took the health insurance in June and the card was only deliverd in September. It was only delivered once i made a noise. And when i eventually got the card i wanted to use it on the 1st of November i didn't know which doctors accepted this insurance so as they said on their documents i had to call their customer service to find out....so now the fun begins because its a chargeable call so i had to load airtime to speak to them. I loaded the first time thinking its gonna be a quick query.....gow wrong was I....coz i kept on being transferred to heaven knows where coz nobody knows which doctors atpund my area accepts this insurance.i ended up spending R50 on airtime just to fing this out.....And i must mention the people talking to me had no manners they would transfer me while im still talking and i would tell them my airtime is running out...nobody cared....or called me back....not even once.....im so irritated i want to cancel this useless thing .....its amazing how frequently they called when they wanted business but when i want actual service they transfer till kingdom come.....