CR
Callie R
1 reviews | Active since Mar 2018
19 May 2020, 18:04
Bad service from Talksure Gap
I am waiting for months now for them to do a pay out after a claim. They take weeks before they come back to me and every time there is som doc's short. I did sent then all the dok's they wanted.
My home language is Afrikaans. When they want my business they talk Afrikaans to me. But when I prone them nobody can speak Afrikaans. Now hy ignore me. I still wait for the pay out.
Helpful (0)
Replies (3)0
Replies (3)
Talksure Sa's replyOfficial
19 May 2020, 21:40 Dear Callie
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you in due course to assist you further.
We do note that from correspondence in recent days, certain documents which you had included in your claim submission is password protected and therefore the claim assessor cannot access the information. This feedback was provided to you as well and as confirmed with you, the claim can only be finalized upon receipt of all information required.
Regards
TalksureSA team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you in due course to assist you further.
We do note that from correspondence in recent days, certain documents which you had included in your claim submission is password protected and therefore the claim assessor cannot access the information. This feedback was provided to you as well and as confirmed with you, the claim can only be finalized upon receipt of all information required.
Regards
TalksureSA team
Talksure Sa's reply19 May 2020, 21:40
Official
Dear Callie
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you in due course to assist you further.
We do note that from correspondence in recent days, certain documents which you had included in your claim submission is password protected and therefore the claim assessor cannot access the information. This feedback was provided to you as well and as confirmed with you, the claim can only be finalized upon receipt of all information required.
Regards
TalksureSA team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you in due course to assist you further.
We do note that from correspondence in recent days, certain documents which you had included in your claim submission is password protected and therefore the claim assessor cannot access the information. This feedback was provided to you as well and as confirmed with you, the claim can only be finalized upon receipt of all information required.
Regards
TalksureSA team
CR
Callie R's updateReviewer Update
21 Jun 2020, 14:59Prenashan Sivalingam het my ges***el en die probleem is opgelos. Die fout was aan Discovery se kant. Dankie Presnashan dat jy so kalm gebly het. Net jammer die geesprek was steeds engels van sy kant af, maar hy verstaan Afrikaans.
Dankie hellopeter vir julle platvorm.
Dankie hellopeter vir julle platvorm.
CR
Callie R's update21 Jun 2020, 14:59
Reviewer Update
Prenashan Sivalingam het my ges***el en die probleem is opgelos. Die fout was aan Discovery se kant. Dankie Presnashan dat jy so kalm gebly het. Net jammer die geesprek was steeds engels van sy kant af, maar hy verstaan Afrikaans.
Dankie hellopeter vir julle platvorm.
Dankie hellopeter vir julle platvorm.
Talksure Sa's replyOfficial
22 Jun 2020, 08:44Dear Callie,
Thank you for your positive feedback on your recent experience with our Customer Support team. We are pleased to hear you were dealt with in a professional and timeous manner and that your query has been resolved. We will certainly pass your compliment on to Prenashan.
Regards
Talksure team
Thank you for your positive feedback on your recent experience with our Customer Support team. We are pleased to hear you were dealt with in a professional and timeous manner and that your query has been resolved. We will certainly pass your compliment on to Prenashan.
Regards
Talksure team
Talksure Sa's reply22 Jun 2020, 08:44
Official
Dear Callie,
Thank you for your positive feedback on your recent experience with our Customer Support team. We are pleased to hear you were dealt with in a professional and timeous manner and that your query has been resolved. We will certainly pass your compliment on to Prenashan.
Regards
Talksure team
Thank you for your positive feedback on your recent experience with our Customer Support team. We are pleased to hear you were dealt with in a professional and timeous manner and that your query has been resolved. We will certainly pass your compliment on to Prenashan.
Regards
Talksure team