Bad service from Claims department

I am very appalled by the service rendered by the the claims department consultant with the name of Basie. He really was not a pleasure to encounter, very sarcastic, or atleast he tries, his tone of answering itself doesn't sit well or present him as a person that wants to assist.

I called early in the morning after my mother couldn't be assisted with a claim she is trying to send through for days. I was notified of procedures that weren't disclosed upon taking the motor warranty insurance, I was notified that documents, that were never mentioned when taking the insurance where needed.

Now more appalling then the procedures that I will have to follow because I will comply now and complain later again about that, is the attitude of the consultant. I am sorry but I do not take kindly to rudeness. The chirps being passed by the consultant were completely uncalled for just to mention one of the many: When I asked to speak to Jerry who had spoken to my car dealership, He rep**** Jerry is on the line also with a difficult client" now the insinuations of this response are very disrespectful.

He showed no patience of wanting to make me understand the procedures of the company but rather came across as patronizing and un-understanding as to why I don't know the procedures as if maybe I am an former employee of the company.

I then asked for the reference of the call as I am ready to forward this complaint by all fours, He then doesnt give me a direct reference but goes on about how the refence will become the claim number and what not. I am sorry but the service he renders, I so wish it was only myself he rendered it to, I do not wish it upon anyone else

I mean we pay for this insurance yet we are reciprocated with a service as if we are getting free manna falling from the sky.

Please rectify this as I am bringing it to your attention as an unsatisfied client. I do have another vehicle that I would love to insure but if this is the service that I will receive when claiming for it then Id rather pay the mountain heaps myself.

As I write this email, I am very agitated and appalled by the service.

Hoping me raising my discontentment and encounter wont jeopardise my claim which has not been attended to yet thoroughly