1 reviews | Active since Dec 2017
Bad service and lack of professionalism
I contacted you for cover. And even explained that I am not prepared to change my current Dr's. You agreed and send me a list of all Dr's that you work with. Mine were not listed. I made you aware and adviced me to get hold of both Dr's details. Which I did and forwarded to you. Immediately after that I got a call from one of your call centre agent who demanded that I sent same to him. I refused since I have lost my data, time and effort to ensure that I did send you my Dr's details.
The agent then dropped the call and I immediately received an sms to say that my cover has been cancelled.
Why you expect us to do your own work that you get paid for and give us bad attitude
Dear Tebogo, Thank you for reaching out to us. We are currently investigating your concerns raised and will be in contact with you in due course. Regards, TalksureSA.
Dear Tebogo, Thank you for reaching out to us. We are currently investigating your concerns raised and will be in contact with you in due course. Regards, TalksureSA.
Dear Tebogo, Kindly note we have reviewed our records in relation to the events that had transpired. Our records reflect that you had initially provided us with the doctors details whom you had wished to have added onto our network of service providers. A member request form had been provided to the GP in question for his completion should he agree to join our network. Regrettably we did not receive a response from the GP.
Our client services team subsequently received emails from yourself indicating that you do not wish to continue with the cover should your GP not be listed on our network and that we should not push you into a situation where you have to contact the Ombudsman. You had also expressly indicated on your mail that we should not debit you until your doctor has been added. Kindly note that in order for your GP to be added onto our network, it is left entirely onto the discretion of the GP himself should he agree to the rates and relevant conditions. We apologize if this was not explained clearly to you from the onset.
Based on the above and with no indication from your GP that he does wish to join our network, the policy had regrettably been cancelled to prevent you from making any monetary contributions as you had requested.
We have also reviewed the call recordings in relation the client services consultant whom had assisted with your query and we confirm that the call was not ended by the consultant, we are happy to have the recordings played to you and which is indicative of the consultant still speaking to you whilst the call had come to an end. We trust that you find the above in order and we apologize for any inconvenience that may have been caused to you. Regards, TalksureSA.
Dear Tebogo, Kindly note we have reviewed our records in relation to the events that had transpired. Our records reflect that you had initially provided us with the doctors details whom you had wished to have added onto our network of service providers. A member request form had been provided to the GP in question for his completion should he agree to join our network. Regrettably we did not receive a response from the GP.
Our client services team subsequently received emails from yourself indicating that you do not wish to continue with the cover should your GP not be listed on our network and that we should not push you into a situation where you have to contact the Ombudsman. You had also expressly indicated on your mail that we should not debit you until your doctor has been added. Kindly note that in order for your GP to be added onto our network, it is left entirely onto the discretion of the GP himself should he agree to the rates and relevant conditions. We apologize if this was not explained clearly to you from the onset.
Based on the above and with no indication from your GP that he does wish to join our network, the policy had regrettably been cancelled to prevent you from making any monetary contributions as you had requested.
We have also reviewed the call recordings in relation the client services consultant whom had assisted with your query and we confirm that the call was not ended by the consultant, we are happy to have the recordings played to you and which is indicative of the consultant still speaking to you whilst the call had come to an end. We trust that you find the above in order and we apologize for any inconvenience that may have been caused to you. Regards, TalksureSA.