MK
Mahomed K
1 reviews | Active since Mar 2012
05 May 2021, 14:59
Bad Service
Talksure is a telesales company selling short and long term insurance. you can never call an agent back as they are a call centre. i have been trying to give them business and for almost a month had a run around and was not advised of thier cutoff dates for insurance for a month until today 05 May 2021. i wanted cover from 01 May 2021 and a consultant said they will call me back to confirm but did not call me as promised. now i lose a month of cover due to their negligence. you cannot get hold of their senior managers or executives as they do not share their details. i aksed for the MD or CEO to address my concerns and they cannot help me terrible service on sales
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Replies (4)0
Replies (4)
Talksure Sa's replyOfficial
05 May 2021, 16:02Dear Mahomed Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
Talksure Sa's reply05 May 2021, 16:02
Official
Dear Mahomed Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
MK
Mahomed K's updateReviewer Update
05 May 2021, 16:48That is the problem with Talksure. the Customer support staff cannot make decisions or resolve a problem as they do not have the authority to do so. I need to speak to an executive.
MK
Mahomed K's update05 May 2021, 16:48
Reviewer Update
That is the problem with Talksure. the Customer support staff cannot make decisions or resolve a problem as they do not have the authority to do so. I need to speak to an executive.
MK
Mahomed K's updateReviewer Update
11 May 2021, 08:50good day
i was promised by the consumer care lady that she will get back to me. i have a lady from sales trying to wrap up the sale but the consumer department still has not got back to me. i can understand people are working from home, under these circumstances, however if people within an organisation don't get a response from each other, how are the public to benefit?
i was promised by the consumer care lady that she will get back to me. i have a lady from sales trying to wrap up the sale but the consumer department still has not got back to me. i can understand people are working from home, under these circumstances, however if people within an organisation don't get a response from each other, how are the public to benefit?
MK
Mahomed K's update11 May 2021, 08:50
Reviewer Update
good day
i was promised by the consumer care lady that she will get back to me. i have a lady from sales trying to wrap up the sale but the consumer department still has not got back to me. i can understand people are working from home, under these circumstances, however if people within an organisation don't get a response from each other, how are the public to benefit?
i was promised by the consumer care lady that she will get back to me. i have a lady from sales trying to wrap up the sale but the consumer department still has not got back to me. i can understand people are working from home, under these circumstances, however if people within an organisation don't get a response from each other, how are the public to benefit?
Talksure Sa's replyOfficial
11 May 2021, 09:50Dear Mahomed
We apologize for any inconvenience caused however we are currently investigating this matter and our Customer support team will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
We apologize for any inconvenience caused however we are currently investigating this matter and our Customer support team will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
Talksure Sa's reply11 May 2021, 09:50
Official
Dear Mahomed
We apologize for any inconvenience caused however we are currently investigating this matter and our Customer support team will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team
We apologize for any inconvenience caused however we are currently investigating this matter and our Customer support team will get in touch with you shortly to discuss the matter further.
Regards Talksure SA Team