NR
Nicci R
1 reviews | Active since Feb 2018
29 May 2018, 06:51
Bad Service!
I joined Talksure SA in December. They took a debit order off in December, January and February That to me means 3 months payment has been made. In March 2018 i needed to go to hospital for an unexpected emergency. There came an account where a portion the hospital did not cover, so i called Talksure SA. After everything that happened in hospital they told me I'm not covered. That is unacceptable! It was all good to take my money but now i don't get for what i paid for.
After numerous emails and calls i get told they are not going to pay. I am unhappy about this. The service is bad! They take forever to respond to your email. I will definitely not recommend this Company to any of my friends.
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Replies (3)
Talksure Sa's replyOfficial
29 May 2018, 09:00Dear Nicci, Thank you for reaching out to us. Kindly note that we are currently looking into your query and we will be in contact with you during the course of today. Regards, TalksureSA.
Best regards,
Talksure Sa's reply29 May 2018, 09:00
Official
Dear Nicci, Thank you for reaching out to us. Kindly note that we are currently looking into your query and we will be in contact with you during the course of today. Regards, TalksureSA.
Best regards,
Talksure Sa's replyOfficial
30 May 2018, 08:25Dear Nicci, Kindly note we have attempted to contact you on few occasions yesterday however to no avail. We have also emailed you in this regard. We will attempt to contact you during the course of today with feedback on the matter. Regards, TalksureSA.
Best regards,
Talksure Sa's reply30 May 2018, 08:25
Official
Dear Nicci, Kindly note we have attempted to contact you on few occasions yesterday however to no avail. We have also emailed you in this regard. We will attempt to contact you during the course of today with feedback on the matter. Regards, TalksureSA.
Best regards,
Talksure Sa's replyOfficial
30 May 2018, 15:28Dear Nicci, Kindly note as discussed and communicated via mail, we have conducted an investigation into your query. We note that your policy had incepted on the 01-01-2018. The 3 month general waiting period was also disclosed to you as per the sales call recording as well in the policy documents sent to you. Based on the above, we are satisfied with the decision reached by the claims administrator and regret that we could not provide you with a favourable response. Regards, TalksureSA.
Best regards,
Talksure Sa's reply30 May 2018, 15:28
Official
Dear Nicci, Kindly note as discussed and communicated via mail, we have conducted an investigation into your query. We note that your policy had incepted on the 01-01-2018. The 3 month general waiting period was also disclosed to you as per the sales call recording as well in the policy documents sent to you. Based on the above, we are satisfied with the decision reached by the claims administrator and regret that we could not provide you with a favourable response. Regards, TalksureSA.
Best regards,