1 reviews | Active since Jan 2020
****
Clearly a **** My late mother joined them, and as soon as I contacted them advised she had passed so could cancel the debt check. They told me to fill in the funeral form for her, so they can do the payout (which I did not even mention something about payouts or claims) Now after submitting it, they came back and told me rejected because the client only got 36 months of funeral cover (the letter did not state it meant from the day she joined) needed to understand that from a telephonic conversation.
On the rejection letter stating
"The Funeral and Personal Accident Benefit will be available to you for a period of 36 months but will not continue after that"
well let me inform you Talksure and InsureAfrica, that there is already a way to take this further because the document is not clear, it sounds like the person who claims has 36th months to place the claim that you guys said we should apply for
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa team
Kindly note that we have attempted to contact you using the information provided by Hello Peter. However, the contact information has been added to our Do Not Call list at your request. Please provide us with an alternative contact number through a private reply, as Hello Peter may censor any personal information sent publicly. We are eager to assist you with your query and will be in contact with you as soon as we receive the necessary information.
Regards
Talksure Sa team
Kindly note that we have attempted to contact you using the information provided by Hello Peter. However, the contact information has been added to our Do Not Call list at your request. Please provide us with an alternative contact number through a private reply, as Hello Peter may censor any personal information sent publicly. We are eager to assist you with your query and will be in contact with you as soon as we receive the necessary information.
Regards
Talksure Sa team