ZERO STARS. MOST PATHETIC SERVICE EVER RECEIVED

We bought a tablet for our daughters birthday in July 2020.

When we received it we noticed that it didn't charge properly and we sent it back. They sent "a new one" which was actually the same tablet and still had a charging problem.

We returned the tablet once again and they sent it back again.

Seemed to be charging ok and then the tablet screen started glitching. We returned it once a third time. They then just sent it back.

We then noticed the kids mode had then stopped working and was still glitching. We then sent it back again only to be told we cannot have a refund amd blamed us for "dropping" the tablet. For one it has a thick protective silicone cover on it. They provided pictures that shows the tablet has been forcibly opened by someone and they were trying put the blame on us. They returned it once again, tablet was still glitching, kids mode still not working and then the top left corner stopped working.

We returned it once more and were denied a refund again.

Now they have no idea where the tablet is but we have been told its apparently been returned to us but it hasnt been returned since the courier collected it on 9 March.

I called in today again becausd we are still awaiting feedback only to be told that its in the warehouse but another ticket says they dont know where it is and then get told its with the courier who apparently are the boss of takealot and decide if we will get a refund or have the same faulty tablet returned.

There is never a manager available to talk to and they never call back either. The tablet is still under warranty and has been faulty from the time we bought it but still cant get a refund.