Zero response from customer service!

When making my purchase, I selected payment via “I-pay” instant EFT. Once payment was made, I clicked on “complete”, waited and no response. The option to “complete” didn’t work, meanwhile the funds were deducted from my bank account.

I decided to send my Proof of Payment to ********** as the website suggests, and I received an auto-response that my query would not be attended to and I should fill out a form instead.

I filled out the said form, with all information, but no response, or copy of the form that was filled — I have no written reference of my query.

Tried phoning, but the customer service numbers on the website do not work.

This afternoon, I received a “Payment Reminder” email. Again, no contact person or email to respond to, just a “reminder”.

It looks like my order won’t be fulfilled, and the entire process since payment has been very inconvenient.