Zero quality

I bought a couch from Takealot and within 2 weeks it started pulling apart. In week 3 I saw that it is getting worst and worst and by that stage the couch was pulled apart in 3 places. I contacted Takealot.com the sunday night when I finally had time to sit down and write an email. After more than a week of going up and down they refuse to help me replace it without me logging a return. Ok so that sounds quite fair right? Not at all when you keep in mind that this is a sleeper couch. And this is used as a bed for my 14 year old son everyday. I asked for an immediate replacement or credit to replace it since I cannot let my son sleep on the floor in this cold. I do not have a vehicle to haul a bed up and down should I get one to borrow from someone and neither do I have the money to buy a new one while waiting for the return to be completed. I had to return other items as well that was made of poor quality. I think it is time that I download Amazon and stop supporting a local company that does not give a damn about his local customers. It feels that Takealot is only worried about making money from his customers and not about the quality that is sold to its customer.