Zero Customer Service or After Sales Service!
Be very careful when purchasing from Takealot.com!
I have purchased from them on numerous occasions, and can be considered a regular customer.
I purchased a 3 in 1 charger set for iPhone, Blackberry and iPad in February. A week after purchasing it, the one port on the android charger cable bent completely and couldn't be used. I logged a return with Takealot and they replaced it with another 3 in 1 charger.
During that first week of receiving the replacement, the cable of the iPhone charger completely detached from the rest of the charger, and could not be used. This was a problem as we were using the iPhone charger mainly. I was unable to log a return immediately, due to personal circumstances, and the charger was put in the drawer, as I was under the impression that returns can be logged within 6 months of purchase.
I logged a return with Takealot a few weeks ago and they came to fetch the item. They informed me on Saturday that my request for refund/credit has been declined as we damaged the item.
I sent them a message today correcting them on the matter and advising them that this product was defective within the first week of receiving it and that this was the second time we have had an issue with this product. I also asked them what would happen if an item was purchased as a gift for someone, but that person only started using the item a month or so after the item was purchased - would they decline the request for refund because the return wasn't logged immediately?
This was the response that I received to my complaint:
"Hi Tamarin, The item was damaged physically, this would be wear and tear; and not an actual defect with the item itself hence why the return was rejected. As a case like this would need to be informed immediately. We're glad to hear that you've logged a return for the defective power bank, we do apologize for the inconvenience.
To answer your questions, if the product is faulty as a defective then the return can be logged. That is correct, products may be returned up to 6 months after receiving if defective; however, items damaged on delivery needs to be informed within 7 days of receiving the item. This can be viewed in our Returns Policy in the link below: https://www.takealot.com/help/exchange-return-policy"
DON'T BOTHER SUPPORTING THEM! If this is the kind of service one receives, despite being a loyal, regular customer, then they have absolutely no loyalty towards their customers.