Zero "0" rating is applicable for Takealot

I bought a Russell Hobbs iron on 18 September and discovered now that the item will only be delivered on 5th Oct. I tracked my order and saw that it had not even left the supplier yet. I emailed their support to advise that I need the iron asap and cannot wait until 5 Oct for delivery. I was helped with the most unhelpful people on the other side, telling me every time that I have to wait for an sms. I tried to cancel the order and get the refund in order to buy another iron, but was told about the sms I must get again. Thjis is the last email I got from them: Zintle.M (takealot.com) Sep 27, 2023, 10:13 GMT+2 Hi Charmain Thank you for your response We are unable to cancel the order give you the money as there are processed to be followed hence I explained how the cancellation will have to work as we will not be able to refund the money without the order being canceled. Please accept our humblest apologies for the inconvenience caused. Should you need further assistance please do not hesitate to contact us. Kind regards, Zintle.M

I will never use this useless people again, I did not even get a phonecall from them and it is impossible to get hold of any one there.