Your Word is Your Honour

Well all I can now say about your customer service is that it sucks and gets a zero rating on my card.<br> In the first place my book was supposed to be delivered only on Tuesday 19 Jan 2016.<br> U then send me a SMS on Fri 15 that it would be delivered on the day before 17h00. Of course at such short notice I had to cancel delivery for the day.<br> You then send me a SMS on Sat 16 Jan 2016 that my order was re-scheduled for today before 17h00. I postponed 2 appointments I had to once again accommodate your untimeous delivery. Well it is now past the hour and my book hasn't arrived. I remember in the past your service was excellent. What happened between then? Your motto: OUR SMILE GUARENTEE never worked this time around. Why do you guys have such mottos/slogans and don't abide by it.<br> You guys should really get your organisation skills in order.<br> What now??? More claptrap excuses???<br>