Your Takealot.com Return Request joke

A while ago my wife bought a product from them. A muscle stimulator foot massager. When we recievd it it wasnt even in a plastic bag just rolled up in the box. And also no charger was with it. The unit didnt work for more than a week. we then packed it back in its box and send it back for credit. It has been over 3 months now and i still have nt received my credit. All they do is send me the same idiotic mail over and over again. See below Cameron.C (takealot.com)

Oct 18, 2023, 09:46 GMT+2

Hi jacques bronkhorst Thank you for logging your return with the Takealot.com Returns Department. Please note that we have rejected your return request due to the following reason/s: Declined due to accessories not received We ask that you please read our Returns & Exchange policy here for further information: www.takealot.com/help/exchange-return-policy. If there is anything unclear about the Returns & Exchange policy on our website and you require clarity, Click help on our Website - https://secure.takealot.com/help If this does not help, one of our friend shopping assistants will come back to you. Regards, Cameron.C

I have stated in my emails what the status was of the package we received. I think it is shocking that they would just assume we would ***** a stupid charger and then refuse to refund me my money. This hasnt been the first time that products has been deliverd incomplete in the box. I once ordered a stainless steel necklace from them and when it arrived the box was empty. I just think teir service is really starting to suck.