Your "Free 30-day return and exchange policy" is not a selling point if this is the shoddy manner in which the return is handled.

Have tried to return an item purchased and received in early December. The first scheduled collection date for the returned item was 4/12/2017 - and to date, with the 4th scheduled collection date having come and gone without the courtesy of a call, sms or e-mail from anybody involved in this process, I still have the packaged eyesore of a gazebo taking up space by my front door in anticipation of someone caring enough to actually acknowledge that I'm a customer with a legitimate return. Lets not forget the money spent on the item which left my credit card immediately after the purchase was confirmed but is now sitting in the Bank account of Takealot.com while the unused article patiently waits for their suppliers to collect same. It's not as if I haven't offered to drop off the article at their Jhb warehouse to keep my stress levels down, but this is also not an option apparently. Perhaps someone in authority at this company will see this and do something..... your Customer Service Dept is unfortunately incapable of assisting it would appear.