Your error and I must pay

I bought a camera just over a week ago. Got an email from takealot saying payment not received (happy to forward it) and paid again. Payment went off twice on my account so that’s almost R28k. I even received an email from someone in customer care saying only one payment was received. Again I can forward this.

Eventually managed to organize a return and now have the almost R14k as takealot credit and not redeposited into my bank account.

Not only is this an inconvenience and an error on takealots part and not mine but I paid from a British bank account of mine and the exchange rate has now dropped by just under R1 to a pound so when I get the rands resent to that account t I actually even lose money in my British account. Using todays exchange rate compared to the 2nd of December that’s a 23 pound difference so R450 difference that I lose out on and that doesn’t even include the bank charges for an international transfer or the interest lost from money out of my account. Again...none of this my fault but yet I am the one who is losing out.

Not happy. Why should I be losing money? Surely I should be reimbursed and be compansated for the loss too (which I would be happy to send exact amounts debited and credited on my account)