YOUR DELIVERY GUY IS LYING, HE IS NOT COMING OUT TO ME!!

Order: ***9: I have been having endless issues taking delivery of my order with you. On 3 separate occasions, while tracking my order, your driver indicated that I am not reachable for delivery. On Monday 28 June 2021, I was told that my order will be delivered before 17h00. Later the afternoon when I tracked my order, the app said that I was unreachable for delivery and that Takealot will reschedule. I was however available whole day on my mobile phone and at the delivery address, I can confirm that your driver did not arrive, and instead flagged "undeliverable" on your side. Highly irritated, I contacted your social media team to inform them of this and told them to tell your driver to call me when he is outside my offices. Delivery was then scheduled for Tuesday 29 June 2021. That day, the exact same thing happened. No telephone call, no Takealot driver reporting in at my office reception, no phone call, nothing. Livid, I once again reached out to your social media team who informed me that the driver was given an instruction to call me once he is at the said delivery address. Delivery was again rescheduled to Wednesday 30 June 2021. Today, the exact same thing! I was informed delivery will be between 08h00-17h00, and while waiting for my order, ONCE AGAIN your driver indicates that "recipient wasn't available to take delivery, so we'll reschedule." I've been waiting for 3 days for a promised delivery, yet your driver has not shown up once. By him constantly updating my order was the "recipient wasn't available to take delivery, so we'll reschedule." message, he is out rightly LYING and not willing to do his job properly. I am baffled that I have escalated this THREE TIMES, and on 3 separate occasions I was promised that he will call me once he is at my office. I've tried calling in as well, however I keep getting cut off after holding for 5+ minutes (this from a cell phone, so I am paying for these calls!)

I want my order delivered TODAY BEFORE 17H00. Further to this, do not send your generic website response - I would like to speak to a MANAGER to sort this issue out! Your driver is *********** and is lying to you, ultimately earning a salary for not doing his job and implicating a customer in the process. Please have a manager call me immediately! I want my order today, I will even drive to your warehouse to come get it myself if I have to!