YOUR CUSTOMER EXPERIENCE AND SERVICES ARE BAD!!!

I am a very very very annoyed customer. The experience I had with this company is bull.

I made a purchase online on the 25th of October for an amount of R398,I was promised that I'll receive my order by the 1st of November.On the 1st of November afternoon I received an sms conforming that my order is on it's way,later that day around 8pm I got a call from the courier guys saying the address I have used is incorrect,and I was like are you ****ing kidding me, you had the whole day to call me and rectify that but you only calling me now to tell me that you'll deliver tommorow before 9am. I told them I need those things by then because I'll be leaving that day and I need to use them for the weekend.My Items were still not delivered,no one called me until I took it upon myself to call them on the 7th.I spoke to this lady from the call centre can't recall her name,I requested to speak to a supervisor but she said there's no supervisor available on the floor,I requested that she get one to call me but she insisted to help,I told her my query and she assured me that I'll get a refund in four days s my money has been processed. Four days passed still nothing,on the 14th I called them and my call was answered but no one was actually on the phone for almost 5 minutes,I decided to call again ****ed as I was and spoke to Themba who understood my query and requested that I send him my banking details and he will call me and update me as soon as he gets them. No confirmation from him as well thus far.

There's a lot I want to say and vent out but I'm so furious that I don't wana talk to anyone from that company anymore. Their customer service is bad bad bad!!!!????

Portia Ndaba