YOUR AFTER-SALES SERVICE IS APALLING

Your after-sales service has to be the most appalling I have ever experienced... Towards the end of June, I purchased a 6-burner gas stove on Takealot, I was promised 12 months warranty... My mistake was not opening the package to check for damages and defects. Fast-forward 2 months later I decide to use it but upon opening the box I discovered that the glass door was broken. I contact Takealot and they arrange to pick it up and assess it. 3 days later I am told that they can not replace it because of their 7 day returns policy, understandable. So I suggest that they take it for repairs because it's still under warranty. They come back to tell me that they can not facilitate the repairs process and that I must contact the supplier directly. So they can facilitate the purchase process but are unwilling to facilitate the repairs process between THEIR supplier and THEIR customer? Unbelievable. The supplier is more than willing to accept the damaged stove but Takealot needs to send it back to them and give me a replacement and takealot is straight out refusing to assist me. We have been going back and forth with this and as I sit now I have no idea where my damaged stove is. I don't understand why I should deal with your supplier directly when the item was purchased through you... I am truly disgusted at how you have handled this.