AM
Aphiwe M

1 reviews | Active since Aug 2015

20 Aug 2015, 11:50

You've taken a lot from me!!!

Thanks to Takealot Im gonna fail my UNISA assignment. You promised to deliver my text book by the 19th. Instead I have to follow you around as if I didnt pay you. On the 6-08-2015 i placed an order with you and you you promised me that if I paid immediately I will receive my order by the 19th,, which I did. I had an option of going to Judas and getting the book immediately but I wanted to save he STUPID R100. Now I might not even submit my assignment which is due tomorrow(21-08-2015). Anyway I took the initiative of calling you to find out about my order yesterday since you were all quite. I then spoke eto a lady by the name of Ashante who told me the book was out of stock, how could the book be out of stock when I had secured the order with payment. Had I known it was out of stock I would have bought it at Jutas. Ashante promised to call back which she never did, then I called again and spoke to Michael who told me the same fairy-tale but promised to speak to the suppliers to get it delivered this morning. So Ive called again this morning to make sure and I spoke to Sinazo who made me hold for 30 mins then I dropped and called again and spoke to melissa and same story. #suck!!!!

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Replies (1)
takealot.com
takealot.com's reply20 Aug 2015, 11:59
Official
Hello Mbodla,

We're sorry for not delivering your textbook to you as promised and for the concern the situation has caused. We've handed this matter over to our complaints team. They'll liaise with the product buyer to get clarity on the whereabouts of the stock and to confirm how soon we'll be able to deliver this to you.

Please allow them a little bit of time to address this with the relevant parties after which they'll be in touch with you to assist.

Sincerely,
takealot.com