You pay for Takealot's mistakes

I purchased a laminating machine and pouches from Takealot, only to have the laminator cancelled due to supposedly being out of stock. Takealot failed to realise that I could not use the pouches without a machine, and did not cancel that along with the machine (severely lacking in common sense). I phoned to cancel the pouches within minutes of receiving the cancellation email. Takealot delivered the pouches anyway a few days later. It is now more than a week later and I am STILL waiting for a refund and for them to collect the pouches that I cannot use. Every day almost, I get an SMS that it will "be collected tomorrow" - tomorrow comes and goes and I am still sitting with these pouches while Takealot holds onto my money! I asked to speak to a manager yesterday and my request was dodged! To make matters worse, mere days after Takealot cancelled my laminator, the exact same product is available on their website - for double the price! It's clear to me that they had the wrong price up there, but as far as I am concerned, if that happens, you suck it up and deal with your mistake internally and honour the price that your customer has ALREADY PAID! This is also not the first time Takealot did this - they did the same with elephant cushions that I ordered just a few weeks previous to this. Gone are the days where customers ACTUALLY matter! If you actually want what you ordered and want it at the price you ordered it at, don't bother with Takealot!