1 reviews | Active since Nov 2015
You owe your customers
As seen in many other complaints, I ordered a product and it was cancelled due to incorrect pricing. The price you see is the price you pay and now they tell us they are covered by section 5,2 and 8. 5,2 says that they have to confirm your order - fine. But section 8 says that the order can be cancelled if it was a technical error. You want to cover your own butt. Bulelwa Sikalana, the consultant told me that they made the mistake. You just don't give a damn about your customers do you? You dont care if they give you good reviews so that they can trust you. I dont want to hear your excuses again, as it is the same old story. I just want to warn other customers that don't trust the prices you see on [URL Removed] Hellopeter, please remive if this post does not comply with your terms and conditions.
We take full responsibility for the technical error that led to this unfortunate incident. We're still regrettably not able to fulfil these orders as the items were inadvertently listed as available when they weren't and at the incorrect price. The instant and electronic nature of our business unfortunately leaves room for errors such as these to occur, which is why we make provision for this in our terms and condition.
Saying sorry doesn't make up for the inconvenience or frustration this matter has caused and we know we've let many customers down. We're trying to make up for the disappointment by offering all affected customers compensation and can only once again apologise for the bad experience.
Sincerely,
takealot.com
We take full responsibility for the technical error that led to this unfortunate incident. We're still regrettably not able to fulfil these orders as the items were inadvertently listed as available when they weren't and at the incorrect price. The instant and electronic nature of our business unfortunately leaves room for errors such as these to occur, which is why we make provision for this in our terms and condition.
Saying sorry doesn't make up for the inconvenience or frustration this matter has caused and we know we've let many customers down. We're trying to make up for the disappointment by offering all affected customers compensation and can only once again apologise for the bad experience.
Sincerely,
takealot.com