bB
bradley B

1 reviews | Active since Oct 2016

07 Oct 2016, 17:07

you need a court order to get them to answer simple questions like where is it?

<p>Returned a faulty canon printer. Was told a week ago that it had been fixed.</p> <p>I have now been 'put on hold' for over 5 minutes when calling to ask them where is it?</p> <p> </p> <p>Numerous email and calls wasted without a single answer....</p> <p> </p> <p>TAKEALOT CALL CENTRE STAFF ARE COVERTLY HOSTILE BULLIES!!</p> <p> </p> <p>************* AND UNRELIABLE YOU CANT BELIEVE A WORD THEY SAY...</p> <p> </p> <p>CALL YOU BACK - NEVER!!!</p> <p>ANSWER EMAILS - NEVER!!!</p> <p> </p> <p>I you have mission critical work - save yourself an incredible amount of time, frustration and money - dont get your product from them if you value the truth and your sanity.</p> <p> </p>

0
Replies (3)
takealot.com
takealot.com's reply09 Oct 2016, 10:37
Official

Hello Bradley-Bell,

We are terribly sorry for the unpleasant experience you have had with your return.

We have tried to reach out to you via telephone, but we were unable to get in touch.

We have requested feedback from the relevant teams and we will make contact again as soon as we receive a response.

Regards
Takealot.com

bB
bradley B's update10 Oct 2016, 07:49
Reviewer Update

Thank you...

Your frontline guys are great - its the 'relevant teams' that carry the full resposibility though, for all the bad follow up service..!

bB
bradley B's update10 Oct 2016, 15:30
Reviewer Update

Please tell your 'relevant teams' (who still havn't contacted me) :-) that I no longer need to know whats happening with my printer or even 'where it is'!!!

The printer was delivered unannounced to my door about an hour ago and it seems as though I am back in business...

So THANK YOU VERY MUCH... actions do sometimes speak louder than words!