You had one job.

I contacted FNB last week regarding the expiration of my credit card and cheque card. They ordered news ones and said that takealot would deliver same to my offices within days.

I have to say that takealot are FAR from convenient and I wish I had gone into the branch instead. I have given them clear instructions as to my address and the first card arrived (albeit it being incorrectly inscribed) at the right address. I contacted FNB and explained the mistake and they ordered me a new one. I have however since received numerous SMS's from takealot stating that they are 'trying to deliver my parcel but are struggling and that I should call them' . I then tried to call them, was on hold for 6 and a half minutes when the call was terminated. So I tried again. Was on hold for over 4 minutes when finally a very unenthusiastic man answered the call. I explained the situation to which he started acting as if he couldn't hear me. What a waste of my time. I am still without my cards.

To summarize, your card delivery service is not efficient. It has taken me longer to arrange delivery (which still isn't arranged) than it would've to go into the branch. Secondly, your call centre agents are rude and lazy (the opposite of helpful).

I expect to have my card delivered BEFORE the expiry date after which I will be even more inconvenienced.