You had better pray you never need after-sales service from Takealot

On Tuesday 19 October, a Takealot driver hooted at my gate. When I went to collect my parcel, he searched for it in his bakkie but could not find it. He said he didn't know what had happened but that he would come back if he found it. When I went back inside, I checked the status of the order and saw that it was 'delivered' and signed for by me, hours earlier! I could not believe my eyes. Takealot had delivered my parcel to some other person. I reached out to Takealot's customer service and asked them to fix their mistake and get my parcel to me. I continued to email them and ask what was going on. Late on Thursday afternoon, two days later, I received the first and only personalised and legitimate email from this department. It was from Nokululeko.N, who stated that 'I have just spoken to Billy, an associate at the Benoni branch, who has confirmed that the delivery driver will be sent out today, to rectify this incorrect delivery'. I waited until 9pm but nobody came. On Friday morning, I went to the shop and re-bought what I had ordered from Takealot. I had told them that the order contained office supplies that I could not wait for. I emailed them again and told them that since I had now had to spend more money to buy the same items, and they were doing nothing about getting my parcel to me, all I wanted was a refund. I have repeated this over and over since but they do NOTHING but send me stupid standardised emails saying things like 'we are chasing up with the relevant department'. This is absolute nonsense because it is clear they are doing nothing. Why has it taken six days to sort this out? Are there actual intelligent human beings working for this 'customer service' department or are they robots? I am beyond enraged at the way I have been treated. How dare Takealot hang on to my money when they failed to deliver my goods?