You buying 2nd hand goods

<p>I purchased a 360° indoor camera from takealot </p> <p>1st on day of purchase I had delivery date 2 days after my purchase on the confirmation email it gets bumped 2weeks later </p> <p>3 days later I get a msg saying I can expect delivery of item in that day </p> <p>On receiving item i open package and to an immediate reaction I noticed the electronic item is not packed delicately so it being bounced around like a soccer ball all day with no warranty sticker on the item or company seal of a new item </p> <p>After opening box notice the 360° camera was in box no plastic or any type of protection or cover or Lenz cover to further inspect the box the cable that uses to connect to internet was not there .. I had still had hope in my heart that device will be ok.. i then plugged unit in and to my suprise the speaker was distorted and the camera was not able to sync due to previous owner changing the unit password </p> <p>I went into the device book and that had scribbling on it as if someone pen wasn't working needed to right something down . </p> <p>I had phone the minute I noticed that to takealot with my complaints and sent emails </p> <p>Please NOTE IT 10 MINUTE GONE BY SINCE I RECEIVED PACKAGE </p> <p>And I receive this email in return </p> <p> </p> <p><br />We're sorry to hear that your recent Takealot purchase is not up to standard.</p> <p>We want you to be happy with your purchase and if that’s not the case you’re welcome to log a return through your Takealot Account profile here.</p> <p>Did you know? You can now conveniently log your return via the Takealot Mobile App as well.<br />Existing App shoppers can simply update their app to access this new function. Haven’t shopped our App yet? Simply click here to download our App and give it a go.</p> <p>When logging a return:<br />· Please provide as much detail as possible of the issue you are experiencing or whether the item you received doesn’t match your expectations.</p> <p>· We’ll try our best to accommodate your preferred outcome - but this is not guaranteed- our product specialists will give you feedback on your request as soon as possible.</p> <p>Thank you</p> <p> </p> <p>TO my dissatisfaction I lost my mind and demanded a manager or supervisor call me with the refund of this 2nd s**** </p> <p> </p> <p>a day later I'm contacted by a manager which attempts to helps me by arranging the collection and telling me we can try and get refund asap (This is a Friday afternoon) which I already figured out the run around I'm going to receive and to that note the collection was complete and then a complete week wait for a refund to happen </p> <p> </p> <p>THIS IS A EYE OPENER TO CUSTOMERS THAT WISH TO PURCHASE ITEMS YOU MIGHT BE GETTING SOMEONE ELSE'S 2ND USED ITEM PAYING THE PREMIUM FOR GOD ALONE KNOWS WHAT </p> <p> </p> <p>The only msg I recieved was thank you for bringing to our attention </p> <p> </p> <p>***!!! IS THIS A APOLOGY IF THIS WAS an item of personal use that viruses are tranfered </p>