You are not takealot you are Takealong, because you take along time to resolve queries

Pathetic returns process. Over 15 emails whereby staff dont read the thread, then they promise to do something almost 3 weeks and its not finalized. Dont ever agree to someone getting you a gift on their profile, takealot are not experienced in dealing with it. They assure they are resolving and their word means nothing. 4 messages on messenger for a customer service manager to call, who seems to have always tried to call yet the one time their agent Olwethu calls, he miraculously gets answered. Still waiitng for the Customer service manager. Pathetic after service, pathetic customer service. 5 people after hearing my experience said, they rather go into a store than risk dealing with a company that is not flexible enough to solve a query in 3 weeks and over 15 emails back and forth. Its a *** returns experience with Takealot.