RB
Rudi B

1 reviews | Active since Jun 2016

25 Apr 2024, 10:40

YOU ARE A *********... UNPROFESSIONAL... LYING TO CLIENTS COMPANY !!!!

ORDER - ***

I bought "TWO" Victorinox potato peelers RED bulk pack x 2

R77 per bulk pack x 2

When I bought it and paid it... there were nothing on the order or website that said there are no stock.

My order was delivered and instead of 4 peelers, I only received 2 ! I phoned, and they told me that there were a problem at there warehouse with the packaging and they will send the two peelers asap. AGAIN NO ONE TOLD ME THERE IS NO STOCK FOR THE SECOND TIME !!!

I received my order, and by surprise there were only 1 peeler instead of the 2 they must have send !!!

I phoned again and they said again that there were a problem at the warehouse and will collect the the 1 they send and replace it with the 2 they owe me !!! AGAIN FOR THE THIRD TIME THEY DID NOT TOLD ME THAT THERE WERE NO STOCK FOR THE THIRD TIME !!!!

Keep in mind... my wife gave the first two peelers to her friends that ordered it with her... and when I wanted to take the third one that we received last... my wife used it that day. So I was forced to drive 30km to here friends house to collect her peeler that was not used yet... and drove 30km back home. All on my expenses, because it will be ********* to send a product back that was used... especially a product that will be used on food.

They then just let me know that there are no stock, and I will be refunded with R77 after no one for more than a week did not told me there are no stock !!!!

I phoned and complaint about the whole situation and the cost on my full to collect the peeler and that I need the peelers to give it to the people that my wife owe it to... because the very same red victorinox peelers is over a R100 each that is available on takealot at the moment.

I then received a mail from "TAKEALOT" that informed me, they will give me a coupon of R250 to buy the outstanding two peelers that I did not received.

I was waiting for the coupon to buy the peelers, and then I received a coupon of only R77 ?????????????????????????????????????????????????????

When I phoned and ask what is going on now, because the matter was resolved with the R250 coupon... They now just said it will only be the R77 I paid ???

HOW DO YOU SELL SOMETHING AND FOR MORE THAT A WEEK YOU DON'T SAY ANYTHING ABOUT "NO STOCK AVAILABLE" AND THEN FIX THE PROBLEM BY INFORMING ME ON A MAIL THAT I WILL RECEIVE A R250 COUPON.... AND THEN CHANGE THERE WHOLE STORY AGIAN TO SEND A R77 COUPON ???

YOU ARE A *********... UNPROFESSIONAL... LYING TO CLIENTS COMPANY !!!!

KEEP UP THE GOOD WORK TAKEALOT !!!!

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