SF
Stephen F

1 reviews | Active since Apr 2015

19 Dec 2022, 08:49

Yet another Takealot order mess-up

I'm a long time customer and until about 2 years ago, never had a problem but it seems as takealot gets bigger, it not only cares less about its customers but the issues become more frequent. Let's face it, they make so much money, they really don't care about complaints like this but nothing ever got fixed by keeping quiet. I ordered 3 items 4 days ago. After one day, much the same as most of my other orders, the order turned green and said "SHIPPED." It stayed that way for 3 days until this morning when I opened the app to find that it has reverted back to "NOT YET SHIPPED." I suspect that because I ordered all 3 of the items at the time when it was at a lower price that, they intend to refund my money in the hope that I will repurchase the items at the higher price or they will just say they are out of stock, even though I have screen shots on the day of order clearly showing all items were in stock. The lack of accurate tracking and honesty is becoming a problem. Again, I know that my orders don't matter to them, but I hope this makes people aware that the chances are high their orders may be messed up or the app may be misleading in its information.

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