Yet another disappointment on the same product

<p>baught a makita drill from takealot.com, after the first series of problem I had with the delivery of the product with endless emails and phone calls I eventually got the drill on Monday only to discover that the product was missing a battery and charger ,very disappointed in the process that's taken place .for some reason they won't accept to replace the missing items or have me replace them for credit to my account I would have assumed after the first set of problems they will want to keep me as a client after I have spent a great deal of money on the site in the past , they only accept that I return the product for a refund , instead of making a plan and sorting the problem out ,as specified on the product page these items are included ,I will now have to pay almost double the price I got it for to replace it.</p> <p> </p>