XBOX ONE FAILURE- HORRIBLE SERVICE WITH NO RESOLUTION

I purchased two XBOX ONE consoles as Christmas gifts, one for my nephews and other for my daughters. Not an inexpensive purchase. When my girls setup the gaming system on the 26th December 2018, we realized there was no sound. We contacted TAKEALOT on the 28th to arrange a return and they then collect the console on the 31 December. More than a week went by and I heard nothing from them. I then called to follow up and they could not locate the console. I took then another week to "find" it! Thereafter I was told the console was collected in error as I needed to make contact with XBOX myself to arrange a return. It took them almost another two weeks to return the console to me. Of which 3 of those days they promised delivery will happen on the day, and each day I waited all day not leaving my premises of fear of missing them. I did this for THREE days. I have a string of emails as proof of commutation for those 3 days, not to mention the calls i needed to make. Eventually once i received the console back, it was returned without XBOX GOLD. Yet again I needed to make contact to have that issue resolved. I did however make contact with XBOX. They did some trouble shooting me and reset to factory settings, to no avail. It was deemed out of box failure and was advised that TAKEALOT needs to refund or replace the unit. It is almost February and my daughters have not been able to enjoy their Christmas gift. I have been a client with TAKEALOT for a couple of years with regular purchases throughout the year. Despite my patronage they have made little to no effort to resolve the problem.