jC
jaco C

1 reviews | Active since May 2012

13 Jun 2015, 08:51

wrong tablet delivered twice

Good day,<br> <br> I have bought a Tablet from your store using the app. <br> <br> The wrong tablet was delivered to me.. wait for it.. twice.<br> <br> We are now entering the forth week whereby you sit with my money and I have nothing to show. I made over 10 calls to your company and your couriers to find out what is going on and each time your representatives assure me they have found the mistake and make it seem as if it was a simple switch-up, Now I believe this product and service is a ***** since this happened twice. I even asked the sales rep arranging delivery the last time to read out to me the description to make sure I get the right one and she did. But still you send me the wrong product.<br> <br> This is not acceptable. I want this to be resolved now... Not Monday I've waited long enough.<br> <br> I will now list the two first the tablet that I bought and then second the one that keeps ending up on my doorstep.<br> <br> 1) From your website:<br> [URL Removed]<br> <br> see in youtube: https://youtu.be/y5sMi9FQHdA<br> <br> 2) From your wesite:<br> [URL Removed]<br> <br> see youtube:https://youtu.be/JWIZPO8jgfM<br>

0
Replies (1)
takealot.com
takealot.com's reply13 Jun 2015, 09:34
Official
Hello mnr.j.coetzee,

We understand your frustration by receiving the wrong tablet twice as well as your concerns over having paid for this item, but having nothing to show for it. Shopping with us is supposed to be a simple process and we apologise that this has not been the case for you.

We've instructed our complaints team to look into this and they'll be in touch to assist in getting this matter resolved as quickly as possible.

Sincerely,
takealot.com

Best regards,