1 reviews | Active since Sept 2014
Wrong products and pathetic customer service
Extremely disappointed in Takealots Services. I placed an order, then was sent the incorrect product. Upon calling Takealot and making it clear that the order placed was for Christmas they assured me it would be here in time. Next day I login to Takealot only to find the delivery date the 28th of December. When I call and speak to the same person I am told there is nothing they can do about it (thanks for letting me know about the change in delivery plans btw). Then I get an SMS on the 24th stating there has been a change in delivery date and it will be arriving on the 25th of December before 17:00. Without so much as a courtesy call saying: \would this be convenient?". Guess what? Didn't get it on the 25th either. On the 28th when I was now supposed to receive my product Takealot make sure to pick up the incorrect product"
We apologise for sending you the incorrect product in the first place and for the frustrating experience this has led to. We've instructed our complaints team to liaise with the relevant courier team as well as our returns department to get clarity on why your delivery was rescheduled twice and why this parcel has still not been delivered to you.
We know saying sorry doesn't make up for the disappointment caused by not receiving your goods in time for Christmas. We will however make sure that this matter is concluded ASAP.
Our complaints team will be in touch with you as soon as they've received the necessary feedback to assist with this matter.
Sincerely,
takealot.com
We apologise for sending you the incorrect product in the first place and for the frustrating experience this has led to. We've instructed our complaints team to liaise with the relevant courier team as well as our returns department to get clarity on why your delivery was rescheduled twice and why this parcel has still not been delivered to you.
We know saying sorry doesn't make up for the disappointment caused by not receiving your goods in time for Christmas. We will however make sure that this matter is concluded ASAP.
Our complaints team will be in touch with you as soon as they've received the necessary feedback to assist with this matter.
Sincerely,
takealot.com