Wrong product sent, order changed to match their mistake
<p>I've been a big fan of Takealot for years, but they have just managed to **** me off.</p> <p> </p> <p>I ordered a TPLINK AC1900 Wireless Dual Band Gigabit VDSL2 Modem Router from them on Friday for R399, a price I think was wrong. So instead of calling me or honoring their incorrect advertising, they sent me a USB ****le and then after I complained, they changed my order history to be for the ****le! </p> <p> </p> <p>I am utterly disgusted by this! I have screenshots and the delivery papers saying what I ordered, now someone's trying to cover his tracks.</p> <p> </p> <p>Now they are willing to refund me for the ****le because the item I ordered is conveniently "out of stock". </p> <p> </p> <p>Please Takealot, stop trying to cover up your mistake and make good.</p>
Hello Johan-Thelander,
We are terribly sorry about the unpleasant experience you had with the recent order you placed with us.
Thank you for taking our complaints teams call today and allowing us to clarify all the detail with you.
We have escalated your concerns to the relevant department and will revert back to you as soon as we receive a response.
Regards
Takealot.com
Hello Johan-Thelander,
We are terribly sorry about the unpleasant experience you had with the recent order you placed with us.
Thank you for taking our complaints teams call today and allowing us to clarify all the detail with you.
We have escalated your concerns to the relevant department and will revert back to you as soon as we receive a response.
Regards
Takealot.com
