Wrong product received twice in a row

I ordered a Samsung Galaxy S IV S-View Cover on Takealot. When the product arrived it was a normal Flip Cover not the S-View cover. After providing a detailed explanation and taking photos of the wrong product it was collected from me. A few days later the new order was sent and it was the exact same incorrect product that was received the first time. Does the exchange/returns department not check goods before sending them out. How can the same mistake be made twice in a row? I would like to get this sorted out ASAP or my money refunded. I have waited for this order for a long time now. I am very shocked at the unprofessional way this has been handled.