MT
Marius T
1 reviews | Active since Mar 2009
09 Nov 2015, 09:02
Wrong Product Received
Good day, on the the 03 November 2015 I order a Minions Special Collection - 60 Piece Puzzle and a Boy Workbench Tool Set but received the Minions Special Collection - 60 Piece Puzzle but the Boy Workbench Tool Set they send me a Surge Bicycle helmet. On the 4 November 2015 request a return. Still waiting for them to phone me. Today I phone they tell me they need photos of the Surge Bicycle helmet bar code. I needed the Boy Workbench Tool Set by Wednesday the 11 November 2015. If I didn't phone this morning I would still be waiting for any reply from [URL Removed]
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takealot.com's replyOfficial
09 Nov 2015, 09:23Hello mariusth,
We're sorry for delivering the wrong item to you and for the unnecessary admin this has caused. As this was our mistake the responsibility is ours to do the necessary investigation and take action to have this corrected ASAP. We've assigned this to our complaints team to address with our returns department and we'll make sure that this situation is resolved as a matter of urgency.
Our team will need a bit of time to liaise with our returns department, but they'll be in touch to assist shortly.
Kind Regards,
takealot.com
We're sorry for delivering the wrong item to you and for the unnecessary admin this has caused. As this was our mistake the responsibility is ours to do the necessary investigation and take action to have this corrected ASAP. We've assigned this to our complaints team to address with our returns department and we'll make sure that this situation is resolved as a matter of urgency.
Our team will need a bit of time to liaise with our returns department, but they'll be in touch to assist shortly.
Kind Regards,
takealot.com
takealot.com's reply09 Nov 2015, 09:23
Official
Hello mariusth,
We're sorry for delivering the wrong item to you and for the unnecessary admin this has caused. As this was our mistake the responsibility is ours to do the necessary investigation and take action to have this corrected ASAP. We've assigned this to our complaints team to address with our returns department and we'll make sure that this situation is resolved as a matter of urgency.
Our team will need a bit of time to liaise with our returns department, but they'll be in touch to assist shortly.
Kind Regards,
takealot.com
We're sorry for delivering the wrong item to you and for the unnecessary admin this has caused. As this was our mistake the responsibility is ours to do the necessary investigation and take action to have this corrected ASAP. We've assigned this to our complaints team to address with our returns department and we'll make sure that this situation is resolved as a matter of urgency.
Our team will need a bit of time to liaise with our returns department, but they'll be in touch to assist shortly.
Kind Regards,
takealot.com