KM
Katleho M

1 reviews | Active since Apr 2012

03 Aug 2015, 10:45

Wrong product delivered twice, Refund Me Please

I placed an order for two items that i purchased on the 03/07/2015 order number: *** and waited patiently for my delivery of which i was so impressed of the service as well as speedy delivery. When i opened parcel one of the items was not what i ordered so i contacted TakeaLot and i requested that the correct item must be delivered which i was assisted by Luke Cloete. I waited patiently again for the correct item to be delivered order number *** but when the parcel arrived on the 10/07/2015 it was the incorrect item again. Now i'm sitting with two incorrect orders that did not order. Please pay me back my money and come collect your incorrect items. When my account was with Kalahari i did not experience such k*k service.

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Replies (1)
takealot.com
takealot.com's reply03 Aug 2015, 11:00
Official
Hello Kat-go,

We're sorry for any inconvenience caused by delivering the wrong item to you. We're the first to admit that mistakes are sometimes made, but it's quite unusual that you were sent the wrong item twice. It sounds like there could be a listing or barcoding mistake and we've instructed our complaints team to look into this with the relevant departments so that the matter can be corrected soonest.

Once again we're sorry for the bad experience and our complaints team will be in touch with you asap to get this straightened out.

Sincerely,
takealot.com