Wrong product delivered and no customer service

Ordered a R2,5000 coffee machine for a colleagues farewell gift instead a pink pinnata was delivered. I returned it at the same time with the driver and to date I still haven't recieved the coffee machine. I have called on numerous occasions (hold for 6 minutes then noone speaks three times on Monday), I have emailed them, I have messaged them on their app etc. Only today the status has updated from waiting for return (today is Wed it was returned on Fri) to assessing return. Once they have assessed the return, they will then need to order and I will have to wait as they don't have stock... The collegues farewell was yesterday, there is no urgency from Takelot and I find this service completely unacceptable.