1 reviews | Active since Mar 2009
Wrong product delivered
Once again Takealot disappoints me. I ordered and AluCup Grande Smartphone Holder. The item that was delivered to me is the normal AluCup that is much smaller than the Grande version. How does this happen? I checked my order and the packing slip and both show AluCup Grande and not just AluCup. <br> <br> On a previous occasion Mr Delivery took almost a week to collect an item from me. Then Takealot must still evaluate it and then order the correct one from the supplier. So I am now looking at 2 weeks minimum before I have the item that I actually ordered. This was supposed to be a birthday gift but it will be too late now. <br> <br> I don't know what changed at Takealot but this is not what I am used to. This is the second order this year that I have a problem with. I don't like saying this but my problems started after the Kalahari merger. It was because of shipping issues like these that I stopped shopping at Kalahari. I really do not want to have to move on again....<br> <br> <br>
We apologise for the inconvenience caused by delivering a different product to you than what you ordered. We appreciate you taking our complaints team's call earlier to address this matter. As discussed we've instructed our buyer to look into this matter so that the necessary changes can be made to prevent this from happening again. They will require a bit of time to get this sorted out. As requested we'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com
We apologise for the inconvenience caused by delivering a different product to you than what you ordered. We appreciate you taking our complaints team's call earlier to address this matter. As discussed we've instructed our buyer to look into this matter so that the necessary changes can be made to prevent this from happening again. They will require a bit of time to get this sorted out. As requested we'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com