Wrong product

I've recently accounted a problem with take a lot,I asked my daughter to pay me cartridge on take a lot, there were R610 both black and color number 652,I live in mabopane unit B,during that time we went and visited families in Limpopo,it was December time,we bought them on 10 December they can on 12 December,we used a different address because we knew we won't be available to receive them which is mabopane block R,take a lot gave us number 123 cartridge which is not what we ordered,I recently opened them and found that they are incorrect, called them the tell me I need to send them proof that I was not home and in holidays,how I'm I suppose to prove that I was in Limpopo during that time,and I've said I don't want money just the right product,even on the plastic bag that they've put my product it says number 652 but inside the box is number 123, please help because I think I'm gonna lose my money here