Wrong product 4 times... Seriously?

4 incidents of the completely wrong product delivered? Seriously? In my latest returned product, Takealot chose to penalise me on my refund because of their errors and incompetence.

I returned a product, requesting a replacement. Shortly after receiving an e-mail response to credit my account, because the product was apparently no longer in stock, I went on to their catalogue and found 2 available - different suppliers.

Upon escalating this, having provided the links to the 2 items, they processed a replacement that was priced lower. Instead of billing me for the replacement, they took my remaining credit and app**** it to delivery costs. I didn't mind this, because I thought the correct product would be delivered.

2nd delivery, having clearly elaborated in my correspondence that I ordered a showerhead with a 3 speed switch, I receive the wrong on AGAIN, with 1 flow setting clearly written on the packaging. What's worse, is that the second one was in transparent packaging that enabled anyone to see that it was the wrong item.

After returning the wrong product for the second time, I was credited with the lesser amount instead of the full amount.

I responded to the communication with all the previous correspondence, photos of the wrong products received and screenshots of the item I ordered because Takealot *****ed up and I shouldn't be penalised for their error. I was advised it would be escalated.

6 hours later, I receive a considerably rude, i.e. curt, response from the agent, advising that I would only receive the lesser amount instead of my full refund.

This is the forth time Takealot has blatantly messed up my order. The quality of service is almost non-existent and there is no accountability on their part for their ***** ups.