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yajna G
1 reviews | Active since Dec 2011
28 Mar 2015, 09:11
Wrong product
I ordered yip-yap chihuahua harness receive dmedium dog size and does not fit at all - can we exchange<br> <br> order num:<br> ***
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takealot.com's replyOfficial
28 Mar 2015, 10:43Hello anonymous101,
Thanks for getting in touch with us. We have a return policy in place for situations like this and will ask our customer service team to assist in getting a return requested for you on this product.
We'll ask them to confirm with you if an immediate exchange can be done or if the item first needs to be returned to us. In that case we'll probably first assess the product at our warehouse and then credit your takealot account so that you can place a new order for the product you actually want.
We'll ask our team to assist with this soonest and please note in future you can log a return request directly on your takealot account or contact our customer service team on ***.
Regards,
takealot.com
Thanks for getting in touch with us. We have a return policy in place for situations like this and will ask our customer service team to assist in getting a return requested for you on this product.
We'll ask them to confirm with you if an immediate exchange can be done or if the item first needs to be returned to us. In that case we'll probably first assess the product at our warehouse and then credit your takealot account so that you can place a new order for the product you actually want.
We'll ask our team to assist with this soonest and please note in future you can log a return request directly on your takealot account or contact our customer service team on ***.
Regards,
takealot.com
Best regards,
takealot.com's reply28 Mar 2015, 10:43
Official
Hello anonymous101,
Thanks for getting in touch with us. We have a return policy in place for situations like this and will ask our customer service team to assist in getting a return requested for you on this product.
We'll ask them to confirm with you if an immediate exchange can be done or if the item first needs to be returned to us. In that case we'll probably first assess the product at our warehouse and then credit your takealot account so that you can place a new order for the product you actually want.
We'll ask our team to assist with this soonest and please note in future you can log a return request directly on your takealot account or contact our customer service team on ***.
Regards,
takealot.com
Thanks for getting in touch with us. We have a return policy in place for situations like this and will ask our customer service team to assist in getting a return requested for you on this product.
We'll ask them to confirm with you if an immediate exchange can be done or if the item first needs to be returned to us. In that case we'll probably first assess the product at our warehouse and then credit your takealot account so that you can place a new order for the product you actually want.
We'll ask our team to assist with this soonest and please note in future you can log a return request directly on your takealot account or contact our customer service team on ***.
Regards,
takealot.com
Best regards,