Wrong phone delivered

I ordered from TakeAlot a S7 Edge, but instead they sent me a S7. I then phoned their callcenter who at first suggested a return. The problem is a return takes up to a week, I now have a phone on which I can't claim the Samsung VR Headset.<br> <br> This reward ends 20th March.<br> <br> They then suggested I claimed on the phone and maybe after a week I might get helped with a swapout. I can't do this because then this phone is used, registered and samsung rewards application installed.<br> <br> Now TakeAlot is not sure what to do.<br> <br> I've paid R14899 for the edge but instead I now have a s7 which is R12999 and I might now loose out on the VR head set of about R2000 because TakeAlot simply don't want to make a plan to sort it out today or tomorrow, even if I can go to their JHB warehouse myself to help out.<br> <br> The only option I'm left with is <br> 1. Use this phone claim reward<br> 2. Do a credit reversal<br> 3. Open a police case of ***** for takeaot and cacell<br> <br> I should have gone with Raru, Dionwired or even Rectron. At least when you have a problem with them then they really sort it out asap.<br> <br>