kB
kay B

1 reviews | Active since Mar 2009

13 Jan 2016, 16:22

Wrong Package sent

I ordered a Polyotter for my daughter and was advised it will reach me Friday, perfect as i need it for Saturday 16th Jan. It arrived 3 days early and i paid COD. By the time Mr Delivery has left, i opened the package only to find that they have sent me a similar product and not a polyotter. I had to go through the whole effort of logging a return. 2 business days to collect, 2 to 4 business days to be received at warehouse and 1 to 3 business days to dispatch the correct product. Thats 5 to 9 business days a client needs to wait for a mistake from Takealot? Thats not on! i need my purchase which i have paid for before Saturday!

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Replies (1)
takealot.com
takealot.com's reply13 Jan 2016, 18:55
Official
Hello booleyk,

We sincerely apologise for delivering the incorrect item to you. This was a mistake from our side and we will address this immediately.

Thank you for taking our complaints teams call today and allowing us to investigate and resolve this matter as quickly as possible.

We will be in touch with you again tomorrow with feedback and to confirm delivery of the correct item.

Regards
Takealot.com