Wrong order received twice

I ordered the Fisherman's Friends NO SUGAR product and had to wait a week for it to come down from Johannesburg. No issue at all but then they sent me the original Fisherman's Friends with sugar. I had to phone customer service to return the product as it is marked as a non-returnable product. I told them that on the box the products barcode sticker states it is the NO SUGAR one but obviously it was not. However, if they sent me the wrong product then there should still be the option to send it back and get a refund. I got my refund and was told to order the product again (no consideration that this product is under R500 meaning I have to pay shipping). Giving them the benefit of the doubt, I ordered the NO SUGAR product again and had the exact same issue. In conclusion, I had no issue with the customer service and getting my refunds back but the process is very time consuming and an inconvenience on the customers part. Please double check your products before sending and think about adding a return feature for returning non-refundable product if the wrong product was sent.